Shipping & Returns 

At the moment, Art by Alena ships exclusively within Canada. Any changes to this policy will be announced and updated here.

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale and cannot be returned or exchanged.

• All custom works are final sale.

• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.

2. Print the prepaid return shipping label that you will receive by email.

3. Send all items back to us using the label provided.

Additional Information:

• A refund will be issued within two business days of receiving the return in the mail.

• Lost or damaged returns will be fully investigated with Canada Post and will be handled on a case-by-case basis.

• Please email info@artbyalena.com if you have any questions.